Refund Policy

Every subscription begins with a 3-day free trial. This gives you time to use the Service and decide whether it's right for you before any payment is taken. A payment card is required to start the trial, but you will not be charged until the trial ends. You can cancel at any point during the trial from Settings → Subscription and you will not be billed.

Once a subscription payment has been taken, it is non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or for periods where you did not use the Service. This applies to both monthly and annual plans, and to both the Basic and Pro tiers.

Any one-time top-up credits (for example, additional AI valuation credits) are non-refundable once purchased, whether or not they have been used.

You can cancel at any time from Settings → Subscription. When you cancel, your subscription remains active until the end of the period you have already paid for, and you keep full access until then. After that date your plan ends. We do not provide partial or pro-rata refunds for the remainder of a paid period — you simply keep access until it runs out.

Nothing in this policy affects rights you may have under UK consumer law that cannot be waived or excluded. Where the law gives you a right that we cannot lawfully remove, that right continues to apply regardless of the terms above. If you believe a charge was made in error, contact us and we will look into it.

Questions about this policy or a specific charge? Get in touch at our contact page and we'll help.